LIVE LODGE CAMS INSTRUCTIONS & SPECIFICATIONS Live Lodge Cam allows you to view your dog online during their stay at The Lodge at Wellington in a luxury suite. Please ensure that the computer you are using meets the minimum requirements and follow the Instructions and Frequently Asked Questions for Troubleshooting. OPERATING SYSTEM REQUIREMENTS: Microsoft Windows 98SE/ME/2000/XP/Vista CPU Intel Pentium II, 266 MHz or above Memory size: 32 MB (64 MB recommended) Resolution: 800x600 or above Internet Explorer 5.0 or above Java 5 Netscape 6.0 or above A High speed internet connection is strongly recommended. Dial up internet connection will be very slow to download and view. Please set your computer to accept our site as a trusted site before viewing Live Lodge Cam: 1. From your computer go into Control Panel. (Click on Start, Settings, Control Panel.) 2. Click on Internet Options then click on the Security tab. Click on Trusted Sites, then the Sites button and enter “wellingtonvet.com” in the “add this website to the zone”. 3. Uncheck the box “Require server verification for all sites in this zone” and click on the Add button. Then click on Close. 4. Next, click on Custom Level to enable settings for Java and ActiveX. A new screen comes up. Scan down the list and ensure that any setting with Java or ActiveX is ENABLED. Click OK to save. Click OK again Exit Internet Options. 5. Launch Internet Explorer and enter www.wellingtonvet.com in the browser. 6. Go to Tools, Manage Add-Ons, Enable or Disable Add-ons, and view the disabled list. Ensure that Web Browser Applet & ActiveX are enabled. Double click on each item listing either of these and then click on Enable. Click OK to close. 7. On our website, move your mouse over the Luxury Lodging Tab or the camera icon on the right side and click on Live Lodge Cam. An instruction sheet will come up. After reading these instructions, page down to the Password field and enter the password provided when you dropped your dog off for boarding. Note: the password is case sensitive. Click on Submit. 8. Allow the viewing program to download. For first time users, Java will automatically download. 9. Another screen will come up with the picture of the first suite and a list of all the suites. Select the suite where your dog is staying. If you cannot see your dog, he/she may be outside or in the play area. 10. Please close this screen as soon as possible and your browser so that others can access Live Lodge Cam to view their dog.

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TROUBLESHOOTING – Frequently Asked Questions: Why won't the program accept my password? The password is case sensitive. Make sure you have entered it correctly. Also, the password may have changed since the last time you accessed Live Lodge Cam. Please call our office to get the new password. Why can’t I view the Live Lodge Cam on my computer? Make sure that your computer meets the minimum requirements. Your Firewall may be blocking our website. Go to the Instructions above, step 1 and Control Panel to set our website as a trusted site. Also make sure that you are using Internet Explorer as your browser. I have set wellingtonvet.com as a trusted site and the suite picture still won’t display. Make sure you have enabled all Java and ActiveX settings and that Adds-ons allow Java Applet are enabled. Follow the instructions above. Why can’t I see my dog at night? The Lodge Cams are designed to for normal daylight and do not work well in low light conditions. Try again during normal business hours when there is daylight and the lights are on. Can I use an Apple computer to access Live Lodge Cam? If your browser supports Java and ActiveX you should be able to view the cameras, however, this has not been tested. Why can’t I always see my dog in the luxury suite? Remember that there an outside door where your dog may go in and out at will (weather permitting), and the camera may not view the entire room and all corners so they may be cuddled up in a corner taking a snooze. Lastly, your dog may be enjoying playtime or getting a bath. Why is my dog not moving? You may need to reactivate the camera. Move your cursor over the picture. You may see a pop up that says “Click to activate and use this control”. Left click once to restart movement. Why does the quality of the picture get fuzzy when I use the zoom feature? This is normal for an internet camera. For the best picture, please use 1X. Why is my dog moving so slowly and the movement is jerky? This may happen when there is a lot of internet activity and others are viewing our website at the same time. There is a limit to the number of people who can access the cameras at one time. Please be patient and remember to view the Lodge Cams for just a brief period and close the screen as soon as possible to allow others access to the Lodge Cams. I am watching my dog and suddenly I am returned to the Logon page. After 15 minutes the program will close and return to the logon screen so that others may access Live Lodge Cam. Please only view you dog for short time periods. Thank you. DISCLAIMER: We will make every attempt (within our expertise) to help you view your dog while you are away, however, we cannot control what type of computer, operating system, or internet access you are using. Please follow the operating system requirements and read the frequently asked questions before contacting us. You may need to contact your computer’s provider for technical assistance. Live Lodge Cam is a service offered for the convenience of our clients with dogs staying at the Lodge at Wellington, however, we make no guarantee that Lodge Cam will work from any location or computer.