Emergency Information

We provide emergency services 24 hours a day, 7 days a week.

In Case of an Emergency

A veterinarian can be reached 24 hours a day. We have a doctor on-call after normal business hours including weekends and holidays.

You can reach our on-call doctor by calling 440-647-4100. Emergency fees will apply.

If you are sent to voice mail, please leave a message with your name and phone number and the nature of your emergency. The doctor may be assisting another client. Someone will call you back as soon as they are available.

What to do in an Emergency?

1. Stay calm. Remaining calm will allow you to address the situation and get the necessary help for your pet.
2. Contact us by phone at 440-647-4100. If it is during working hours, your call will allow you to discuss the situation with a qualified staff member or make them aware of the fact that you are coming in. The office will then be expecting you when you arrive. If your emergency is after hours, calling first is required in order for a veterinarian to meet with you. They will also help determine the next steps to take.
3. Try to keep your pet calm as quiet as possible to prevent motion and thrashing which may aggravate the condition or injuries.
4. If you are directed to do so, bring your pet to us as soon as possible. Drive carefully.

What is an Emergency?

Breathing difficulty with noisy breathing, gasping for breath or a blue tongue.

Bleeding continuously from any area of the body. Apply direct pressure with a towel or cloth and seek medical attention immediately. Lacerations should be seen within 6 hours.

Bloated or distended abdomen that is swollen or painful to touch. Inability to urinate or move bowels but continues to try. May show pain while trying.

Heat stroke shown by heavy panting, extreme weakness and body temperature above 104°F.

Inability to deliver puppies, kittens, etc. and has been in labor more than 2 hours. More than 15 minutes in labor with the fetus or membrane protruding.

Loss of balance, consciousness or seizures — this includes tremors, coma, staggering, convulsions, tilting of head, sudden blindness, biting at imaginary objects and sudden changes in disposition- such as aggressiveness or unusual withdrawal behavior.

Severe Pain or continuous crying out, panting, trembling, reluctance to move, salivation, agitation or unresponsiveness.

Poisoning — if you believe your pet has eaten or come into contact with a poison, bring the container with you or the name of the product and ingredients.

Continuous vomiting and/or diarrhea especially if it contains blood.

Lameness if unable to bear weight on one or more legs.

Emergency fees apply and payment is required at time of service.

This information is not intended to be a replacement for veterinary care. A veterinarian should be contacted in the event of any emergency.

For information on what to do in common situations, click here.